Refund Policy

• Up to 12 hours before the session starts: cancel from your booking page and get a full refund.
• Less than 12 hours before: you can still cancel, but there's no refund. The practitioner kept that time free for you, so they are still paid.
• Once the session has started, it can't be cancelled from the app.

Up to 12 hours before the start, you can move your session to another available time with the same practitioner, at no extra cost. You can move a session up to 2 times.

You get a full refund, whenever they cancel. We email you their reason and a link to book another time.

If your practitioner doesn't join the session, or the call couldn't happen because of a problem on our side, reply to your booking confirmation email. Our team will check and refund you in full where that's the case.

If you don't join a session you booked, there's no refund.

Refunds go back to the way you paid (card, UPI or net banking) through our payment partner, Razorpay. They usually reach your account within 5–7 working days, depending on your bank.